Vraag

Login error 500 - over on data and cannot buy more?

Forum|Forum|2 years ago
May 27, 2023
1 reactie
27 Bekeken

Jakers
Beginner

I have been abroad this month so using more of my data, which is no big deal and happy to top up when I can using either the app or web browser.

However when I login and go to purchase more it says I have a problem that I cannot get around, returning error 500. My sim and data has now been blocked because of high costs (which I cannot get access to, so I don’t know what my bill is going to be?)

Simyo support on whatsapp has been next to useless and I am struggling with what I am to do next. What more can I do? Can someone call me? Can someone assist me ASAP as I am worried my costs are going to skyrocket, and I have literally no control or other options at this point

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+8

Amy
Moderator
Forum|Forum|2 years ago
May 30, 2023

Hello @Jakers,

Thank you for your message. Good of you to get in touch!

I see that a termination has been requested due to a transfer me number portability to another provider. The transfer of this has not taken place, I will take this up with the technical department.

Would you like to send me a private message with your personal details? Then I will see what I can do for you for the extra costs and find out what the reason is that you can not buy extra mb.

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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Login error 500 - over on data and cannot buy more?

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