I still haven't received my simcard. How come?

8 jaar geleden
22 September 2015
2 reacties
128 Bekeken

Francesco
Beginner
0 reacties

Dear Simyo forum managers,

I ordered and payed my prepaid simcard on sunday 13/09. Few hours after the payment had occurred I received two e-mails containing all the Simyo codes (PIN, PUK, MySimyo account data). The first email told me that I would have received my simcard within three working days; however, I still haven't received anything in my mailbox.
Could you please help me solving this problem? Shall I forward you a receipt of the payment in order to receive my simcard despite the first email clearly told me that I would have received it in three working days?

Thank you in advance for your help,
Best Regards,

Francesco

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Beste antwoord door Scotsman 22 September 2015, 22:46

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2 reacties

Reputatie 7

Scotsman
Forum expert
4140 reacties
8 jaar geleden
22 September 2015
antwoord

Please check whether your address listed in Mijn Sinyo is correct. Maybe the sim was sent to the wrong address.

Reputatie 6

+10

Tiury
Oud-moderator
5265 reacties
8 jaar geleden
23 September 2015

Hi Francesco, welcome at our Simyo forum 🙂.

You've seem to contact our e-mail team and discovered that you didn't gave up the correct house number while ordering the simcard. Happily you changed the address so I can sent you a new one. You'll receive it within 3 days 🙂. Can you let us know when you've receive it?

Best regards, Tiury

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