Dear Simyo forum managers,
I ordered and payed my prepaid simcard on sunday 13/09. Few hours after the payment had occurred I received two e-mails containing all the Simyo codes (PIN, PUK, MySimyo account data). The first email told me that I would have received my simcard within three working days; however, I still haven't received anything in my mailbox.
Could you please help me solving this problem? Shall I forward you a receipt of the payment in order to receive my simcard despite the first email clearly told me that I would have received it in three working days?
Thank you in advance for your help,
Best Regards,
Francesco
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Bladzijde 1 / 1
Please check whether your address listed in Mijn Sinyo is correct. Maybe the sim was sent to the wrong address.
Hi Francesco, welcome at our Simyo forum 🙂.
You've seem to contact our e-mail team and discovered that you didn't gave up the correct house number while ordering the simcard. Happily you changed the address so I can sent you a new one. You'll receive it within 3 days 🙂. Can you let us know when you've receive it?
Best regards, Tiury
You've seem to contact our e-mail team and discovered that you didn't gave up the correct house number while ordering the simcard. Happily you changed the address so I can sent you a new one. You'll receive it within 3 days 🙂. Can you let us know when you've receive it?
Best regards, Tiury
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