Hello,
I changed plans within Simyo, which meant I needed a new sim card. However, I cannot reinstall the e-sim on my phone because it requires a text message for confirmation, which I cannot receive because my old sim is deactivated, so I am stuck at a dead end and there is no answer on Whastapp.
My phone is e-sim only. How can I resolve this?
Thanks
+7
Hello
Thankyou for your message. Good of you to contact us! You should have the option in the app to download the eSIM through an iDEAL payment of €0.01 if you do not have access to text messages. You can see this option via Mijn Simyo app > Instellingen > Simkaart > Overstappen naar eSIM > '’Geen toegang tot sms berichten'’. What will you see if you follow these steps?
If this does not work, you can send me a private message with your personal details and I will gladly send you the validation code by e-mail!
Greetings,
Amy
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