Vraag

How can I active eSIM on my new-phone?

Forum|Forum|6 months ago
May 16, 2025
1 reactie
12 Bekeken

Mayu
Beginner

I installed My Simyo app on my second new phone (for my child) today. I paid €0.01 through my banking app on my first phone (my own device), but maybe that wasn’t the right way? I couldn’t proceed to the next step.

+8

Amy
Moderator
Forum|Forum|6 months ago
May 19, 2025

Hello @Mayu,

Thank you for your message. I'm sorry to read that you can not download the eSIM on the new phone!

Did you already deleted the eSIM from the old phone? Is the new phone bought abroad or in the Netherlands? If it is bought abroad it might be that the eSIM can not be installed because of the software. If it is not bought abroad you can delete the eSIM from the old device and after that it should work on the new phone.

I would like to hear if it works with these steps!

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

Like

How can I active eSIM on my new-phone?

1 reactie

Waarom duur doen?

Over telefoons

Populaire telefoons

Sim Only

Prepaid

Merken

Meer weten over

Klantenservice

Download de app

Socials

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload