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esim on new iphone

  • October 9, 2026
  • 3 reacties
  • 37 Bekeken

"Hi, I am trying to transfer my eSIM to a new phone, but my app is completely stuck on a forced download screen that keeps failing. it says my esim is invalid. I understand it’s because my esim is in use on my old phone. My old phone is still active and can receive SMS normally. Could you please reset/cancel the pending eSIM download task on your backend and issue a fresh eSIM request for me? This way, I can standardly receive the verification SMS on my old phone and restart the process. Please do not deactivate my current SIM until the new one is requested. Thank you!"

3 reacties

Scotsman
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  • Forum expert
  • October 10, 2026

Delete the app on the new phone, reinstall, and request a new eSIM, maybe that solves the problem.


  • auteur
  • Beginner
  • October 11, 2026

Delete the app on the new phone, reinstall, and request a new eSIM, maybe that solves the problem.

tried, still not working


Scotsman
Forum|alt.badge.img+9
  • Forum expert
  • October 11, 2026

A moderator will respond on Monday, but in the mean time to speed things up it would be helpful to let us know which phones you have, and in which country the new one was bought if not in the Netherlands.