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Vraag

esim on new iphone

  • October 9, 2026
  • 1 reactie
  • 19 Bekeken

"Hi, I am trying to transfer my eSIM to a new phone, but my app is completely stuck on a forced download screen that keeps failing. it says my esim is invalid. I understand it’s because my esim is in use on my old phone. My old phone is still active and can receive SMS normally. Could you please reset/cancel the pending eSIM download task on your backend and issue a fresh eSIM request for me? This way, I can standardly receive the verification SMS on my old phone and restart the process. Please do not deactivate my current SIM until the new one is requested. Thank you!"

1 reactie

Scotsman
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  • Forum expert
  • October 10, 2026

Delete the app on the new phone, reinstall, and request a new eSIM, maybe that solves the problem.