Beantwoord

eSIM activation abroad, how to get it to work?

Forum|Forum|10 months ago
March 26, 2025
26 reacties
463 Bekeken

Nick S.
Aspirant

I bought an eSIM being in Italy. It can’t connect to any network here.

I found similar posts where a moderator says:

Please note that phones that are purchased from abroad, it may happen that the installation of eSIM can't be completed because the software does not allow it. In this case, you cannot use eSIM.

The point on the software is unclear for me. Is this about my phone’s software or eSIM’s software? My Pixel was bought on Amazon so I have no idea which country it comes from. It works perfectly with eSIMs from Germany, Poland, Ukraine, and some global like BetterRoaming/FlexiRoam. I definitely can say that I activated at least half of my eSIMs being out of the operator’s home network.

Is there a known solution except for visiting the Netherlands?

Beste antwoord door Seren

Hi @Nick S.,

I asked our technical department, and they noticed that you haven't enabled "Bellen in het buitenland" in Mijn Simyo. They have now turned this option on for you and asked that you turn off your phone for 10 minutes. Afterward, your phone should reconnect to a network. If not, you may need to manually select a network. Please let me know if this works.

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+7

Seren
Community manager
Forum|Forum|4 months ago
September 26, 2025

Hi @Nick S. and @Maria91,

My apologies for the delayed response. Do you still need the validation code? If so, I can send it to you right away. In the future, you can also request this via our customer service through WhatsApp or by phone, they usually respond faster than we can on the forum. 😊

Greetings,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

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eSIM activation abroad, how to get it to work?

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