Since Friday 28 June (was there some kind of release that day?) I cannot take/make calls and do not have data in the Netherlands. It’s maybe worth mentioning I bought this phone in the US and that it only accepts e-sim (iPhone 15 Pro Max does not have a slot for physical SIM) but I’ve been able to use it in the Netherlands just fine for nearly a year. I use dual sim, along with a US-based SIM that I’ve been using in emergencies. The US e-SIM is working totally fine so I know it’s not my device.
I’ve executed the below fixes, none of these worked. I’ve been trying to contact the helpdesk over WhatsApp for nearly two weeks and today called twice. It’s now with technical experts, but I don’t have my hopes up.
- Restart phone
- Turn airplane mode and cellular on and off
- Delete and reinstall both the Simyo app and e-SIM
- Roaming is on, though I am in the Netherlands
- Checked the option for 4G only
- Reset entire cellular network
- Cellular data > APN= internet , Username= KPN , Password= gprs
- Deleted my US e-SIM and redid all of the above for the Simyo e-SIM
I’ve done all of these and possibly more multiple times. I am extremely frustrated, and this is costing me a lot of time and money.