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I'm trying to re-activate my esim on a new device using bank/iDeal (my old device is no more functioning). However, after choosing the bank, it keeps loading and eventually fails and takes me to the page where I can contact the customer service/forum for questions. 

Please help here. 

Hi @Rohann,

Thank you for your message. I can send you the validation code via email. Can you send me a private message with your personal information for confirmation? After this, I will make sure to send you the validation code via email. 


Greetings,
Seren


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