Hi @Jaeyoung Hahn,

Thank you for your message. Good thing you contacted us about this! You can send me a private message with your personal data for a new sim card. This usually costs €5, but I will send you one for free .

Looking forward to see your message!

Kind regards,
Roeqajja

Hello I received physical sim but this does not work as well. Can you please see what's the problem? 

Did you activate the simcard?

Hello @Jaeyoung Hahn,

Thank you for your message. What a shame to read that the physical SIM card is not working! 

I took a quick look and I see that you have successfully activated the physical SIM card. I have briefly performed a reset on the sim card so that any blockages are lifted and the sim card can re-subscribe to the network. Would you mind turning off the device for 10 minutes? This will allow the reset to complete. 

Bedankt voor je reactie @Ray!

I look forward to hearing if the sim card works! 

Greetings,
Amy

Hello @Jaeyoung Hahn,

For your own safety, I have removed the screenshots from the topic because they showed your SIM card number and iMEI number. Hopefully the simcard works now. If not, please let us know .

Greetings,
Amy