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Temporarily stop my registration?

  • June 6, 2025
  • 4 reacties
  • 41 Bekeken

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Hello! I'm an international student in the Netherlands and I'm going home (Italy) for the summer. Is it possible to deactivate my subscription only for the summer and reactivate it when I come back to the Netherlands? Thank you!!

Moderator: Title has been adjusted for clarity and improved searchability.

Beste antwoord door Seren

Hi ​@Petra26,

Thanks for your question. As ​@JanD already mentioned in his comment (thanks for that!), it's not possible to temporarily pause a Sim Only subscription. However, what you can do is lower your bundles to the most affordable option via My Simyo.

If you have any questions or need any help, feel free to let us know!

Greetings,
Seren

4 reacties

JanD
  • Forum Expert
  • June 6, 2025

Dear ​@Petra26 

 

If you have a subscription, you cannot interrupt it, you can only cancel it with 1 month's notice if you are contract-free.

 


Seren
Community manager
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  • Community manager
  • antwoord
  • June 6, 2025

Hi ​@Petra26,

Thanks for your question. As ​@JanD already mentioned in his comment (thanks for that!), it's not possible to temporarily pause a Sim Only subscription. However, what you can do is lower your bundles to the most affordable option via My Simyo.

If you have any questions or need any help, feel free to let us know!

Greetings,
Seren


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  • Forum expert
  • June 8, 2025

But keep in mind that you can only go back to the bundles that are available at the time that you return.


Seren
Community manager
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  • Community manager
  • June 11, 2025

But keep in mind that you can only go back to the bundles that are available at the time that you return.

Yes, that's correct. Thanks for also mentioning that!