I changed my phone to a new one. When I logged in to the simyo app, I was prompted to install esim. However, when I installed esim, it was prompted that the Activation codewas invalid.
My old phone can no longer log into the app. What should be done now?
Beste antwoord door Ashley
Hoi
Thank you for your message. It's unfortunate to hear installing the esim doesn't work.
Do you have any other sims on your phone? If you have other sims on your phone please remove this before installing. You can add these after installing. Can you delete the Simyo app and reinstall this. Please try again.
Let me know if this worked.
Greetings,
Ashley
+3Hoi
Thank you for your message. It's unfortunate to hear installing the esim doesn't work.
Do you have any other sims on your phone? If you have other sims on your phone please remove this before installing. You can add these after installing. Can you delete the Simyo app and reinstall this. Please try again.
Let me know if this worked.
Greetings,
Ashley
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