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Sim blocked, how can I unblock?

  • mei 12, 2025 7:08 a.m. UTC
  • 4 reacties
  • 63 Bekeken

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I have my sim blocked from 25 april, I dont have pending bills, How can I get help?

Beste antwoord door Roeqajja

Hi ​@Luisa Meza,

Thank you for your message.

I see that you indeed have no outstanding bills any more so I have unblocked your SIM card. If you restart your phone your sim card should be active again. :)

Greetings,
Roeqajja

Bekijk originele reactie

4 reacties

Roeqajja
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  • Oud-moderator
  • antwoord
  • mei 12, 2025 11:50 a.m. UTC

Hi ​@Luisa Meza,

Thank you for your message.

I see that you indeed have no outstanding bills any more so I have unblocked your SIM card. If you restart your phone your sim card should be active again. :)

Greetings,
Roeqajja


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  • auteur
  • Beginner
  • mei 12, 2025 12:48 p.m. UTC

Ok, thanks, seems that I cannont use my phone in days that I have up to date my bills, talking about the past week already from today, there is any discount in the next bill ?


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  • auteur
  • Beginner
  • mei 13, 2025 8:31 a.m. UTC

?


Roeqajja
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  • Oud-moderator
  • mei 13, 2025 3:02 p.m. UTC

Hi ​@Luisa Meza,

Thanks for your response.

Unfortunately, there is no discount available on your next bill. We've send you reminders before blocking your connection. It is your own responsibility to pay your bills on time. I'm sorry for the disappointment.

Greetings,
Roeqajja