I have Simyo Prepaid and I got charged almost 60€ for internet usage, why?!

3 maanden geleden
17 January 2024
1 reactie
31 Bekeken

Frances06
Beginner
0 reacties

I thought that with my prepaid account I could only spend that what I have upgrated to my account to prevent further unintended costs like this. Thats why I have prepaid, but it did not!! In one afternoon I had super high costs for internet usage without even using my phone! When I checked my phone around 7 pm i found out! I think this is really not ok that this is possible with a prepaid!! What now??

Seren 3 maanden geleden

Hi @Frances06,

Thanks for your message. I would like to take a look at your prepaid account. Can you please send me a private message with your 06-number and your personal information?

Greetings,
Seren

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