I have Simyo Prepaid and I got charged almost 60€ for internet usage, why?!

2 jaar geleden
jan 17, 2024 9:52 a.m. UTC
1 reactie
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Frances06
Beginner

I thought that with my prepaid account I could only spend that what I have upgrated to my account to prevent further unintended costs like this. Thats why I have prepaid, but it did not!! In one afternoon I had super high costs for internet usage without even using my phone! When I checked my phone around 7 pm i found out! I think this is really not ok that this is possible with a prepaid!! What now??

Seren

Hi @Frances06,

Thanks for your message. I would like to take a look at your prepaid account. Can you please send me a private message with your 06-number and your personal information?

Greetings,
Seren

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+7

Seren
Oud Community Manager
2 jaar geleden
jan 17, 2024 3:00 p.m. UTC

Hi @Frances06,

Thanks for your message. I would like to take a look at your prepaid account. Can you please send me a private message with your 06-number and your personal information?

Greetings,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

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I have Simyo Prepaid and I got charged almost 60€ for internet usage, why?!

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