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Beltegoed not credited

  • 29 February 2012
  • 1 reactie
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Hi,

I've been emailing back and forth with Simyo and it's getting very frustrating now. My bank account was debited for Euro10 on Jan 16 for a "beltegoed" that was not credited to my mobile phone. My "Mijn Simyo" also showed it was paid but the "beltegoed" was not credited. All these records are in your system, can you not see it. Today I sent via email a screenshot to point this out. Can anyone help me resolve the issue?
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Beste antwoord door Manisha 1 March 2012, 23:38

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Dear Eljae,

Welcome on our Simyo forum.

If you have already sent a screenshot of your bank statement to our e-mail our financial department will sort this out. We will inform you by e-mail about this question.

With kind regards,

Manisha

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