Beantwoord

Because of administrative reasons, my Prepaid has been disconnected. Can you help?

  • 28 juli 2019
  • 2 reacties
  • 249 Bekeken

My phone has been disconnected because of administrative reasons.
Perhaps because I had zero euro on the account. Its now 20.01, I still cant call.

Now what.
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Beste antwoord door Groentjuh 28 juli 2019, 11:47

It is possible that the block wasn't automatically removed when you added money to the account. A moderator will look into that and remove the block if it that is what happened. That might happen on monday; There are few moderators on the forum during the weekend.
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Reputatie 7
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It is possible that the block wasn't automatically removed when you added money to the account. A moderator will look into that and remove the block if it that is what happened. That might happen on monday; There are few moderators on the forum during the weekend.
Reputatie 6
Badge +5
Hi Bas Koning,

Welcome to the Simyo Forum!

When your credit hits zero, your simcard will be blocked for outgoing calls. Like Groentjuh says, normally the block is lifted if you top up your credit. Sometimes, like with your simcard, this goes wrong.

I lifted the block from your card. Just restart your phone to use it again. If you have more questions about this, shoot!

Thanks for your help, Groentjuh :)

Best,
Niels

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