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Beantwoord

Can the app translate to English?

  • December 16, 2024
  • 4 reacties
  • 310 Bekeken

I was  wondering if it’s possible to translate the MySimJo app to English or if  this is not an available feature? 
thanks

Beste antwoord door Scotsman

Technically it is certainly possible to add different languages to an app, as is demonstrated by apps that cater for a wide international audience such as the Euronews app. However, Simyo being a low-cost telecom provider which specifically aims to serve cost conscious Dutch customers it will not be economically attractive to invest money in developing a multilingual website and app.

But you are not entirely out of luck, since there are people on this forum (moderators and some Simyo customers) who are fluent in English and who will be more than happy to help if you run into a problem and your grasp of the Dutch language is limited.

4 reacties

Scotsman
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  • Forum expert
  • antwoord
  • December 16, 2024

Technically it is certainly possible to add different languages to an app, as is demonstrated by apps that cater for a wide international audience such as the Euronews app. However, Simyo being a low-cost telecom provider which specifically aims to serve cost conscious Dutch customers it will not be economically attractive to invest money in developing a multilingual website and app.

But you are not entirely out of luck, since there are people on this forum (moderators and some Simyo customers) who are fluent in English and who will be more than happy to help if you run into a problem and your grasp of the Dutch language is limited.


Seren
Community manager
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  • Community manager
  • December 17, 2024

HI ​@LukeA,

Thanks for your question! I completely understand why you'd like to see this feature. Over the past few months I've noticed a lot of English speaking customers requesting the same thing. I've already passed this feedback on to the relevant teams and departments. While I can't promise that this feature will be added right away, I'm hopeful that it may be implemented in the future. 😊

As ​@Scotsman mentioned, all of the moderators on this forum as well as some customer service reps are fluent in English and are happy to help you.

Thanks ​@Scotsman for the help!

Greetings,
Seren


  • Beginner
  • January 14, 2026

Hi ​@Seren, Do you have any updates on implementing the English language features in the app? 
Thank you


Seren
Community manager
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  • Community manager
  • January 15, 2026

Hi ​@Seren, Do you have any updates on implementing the English language features in the app? 
Thank you

Hi ​@DRS,

At the moment, there are no updates or concrete plans to implement English language features in the app. Sorry for the inconvenience.

If this changes in the future, I’ll be sure to share an update in this topic. Thanks for your understanding! :)