Good Night Simyo Service
I live in Rotterdam but since three days ago my internet connection outside (4G) doesn’t work properly specially in the center or nearby Rotterdam North. I would like to know what I can do because if I have to use internet connection 4G disappeared.
waiting your response!
Greetings!
Simyo use KPN network
For now turn off and on your phone.
Hope soon KPN solve the issue.
+6
Hi
Thank you for your message. How inconvenient that your internet hasn't been working so well lately!
I have just performed a reset. Could you please turn off your phone for 15 minutes as soon as you read this? I'd love to hear from you if this helped.
What
Kind regards,
Roeqajja
Hello. I started my Simyo subscription around 3 month ago, then switched to eSim. My phone is iPhone 11 Pro.
I recently had a 30 min internet down in Amsterdam, in the same place I've been staying previous months. The 4G and mobile internet sign were present on the phone. Several restarts did not help. After half an hour and 4th restart the internet just started working again.
I am curios what is the issue mentioned earlier here, was it solved, can I expect to having troubles with internet with this phone again?
+6
Hi
Thank you for your message.
We had a 4G outage yesterday which left some customers without internet connection for a while. This outage was resolved the same day and is separate from the iPhone 11 issue we are talking about in this topic. Is your internet now working properly again? I would love to hear from you!
Greetings,
Roeqajja
Yes, it is working. Hope it will not happens again. Thank you.
+6
Hi
Thank you for your reply. I'm happy to hear that everything is working now. Should you still experience problems, please don't hesitate to let us know.
Kind regards,
Roeqajja
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