antwoord

Why am I getting 2G instead of 5G?

Forum|Forum|2 years ago
November 28, 2023
1 reactie
35 Bekeken

nrohatgi
Beginner

Hello, I am receiving 2G mobile data instead of high speed 4G or 5G data. What is the fix for this?

Beste antwoord door Seren

Hi @nrohatgi,

Thank you for your message. I am sorry to hear you are not able to use our 4G network. This might have to do with the settings on your phone. Have you checked if your network preference is 4G? On the iPhone, you can check this by going to Settings > Mobile Network > Options > Mobile Data > Calls and Data. There, you should be able to select 4G. Also, I would suggest following these step-by-step instructions to manually set up the internet on your phone. At last I would like to inform you about the fact that we currently do not offer 5G yet.

Can you let me know if it works?

Greetings,
Seren

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+7

Seren
Community manager
antwoord
Forum|Forum|2 years ago
November 29, 2023

Hi @nrohatgi,

Thank you for your message. I am sorry to hear you are not able to use our 4G network. This might have to do with the settings on your phone. Have you checked if your network preference is 4G? On the iPhone, you can check this by going to Settings > Mobile Network > Options > Mobile Data > Calls and Data. There, you should be able to select 4G. Also, I would suggest following these step-by-step instructions to manually set up the internet on your phone. At last I would like to inform you about the fact that we currently do not offer 5G yet.

Can you let me know if it works?

Greetings,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

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Why am I getting 2G instead of 5G?

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