Request for goodwill: High out-of-bundle costs for a new international student.

Dear Simyo Team and Community,

I am an international student who recently moved to the Netherlands and started using Simyo. This is my first month with the service. Today, I was very shocked to see a bill of 100 euro due to out-of-bundle data usage. In my home country, the internet usually stops or slows down when the limit is reached, so I was not aware that it would incur such a high cost (0.15e/MB) here. Being a student, this 100 euro is a huge amount of money for my monthly budget. I admit this was my mistake for not monitoring the data closely, but it was purely due to being new to the system. I have now learned about the 'Dataplafond' feature and will activate it immediately to prevent this from happening again. As this is my very first time, I am kindly asking if Simyo could offer a one-time gesture of goodwill (Kulance) by waiving or reducing this extra charge. I really like Simyo’s service and hope to stay as a long-term customer. Thank you very much for your understanding and help!

Best regards,"

Bao