Hi @FELIX123456



Welcome at the community of Simyo where cliënts and moderators eachother are helping.



Control of Mijn Simyo

Bellen in en naar buitenland - aan. (ON)

Internet in Nederland,

then... Internet in buitenland -,aan,



Restart your Phone.



Do you have prepaid or sim only?

At prepaid is your amount possitive, higher then €0,-? This is also very important.



Are you thinking of the roamingrules in the EU?

What kind of Phone do you have?



APN internet

Username KPN

Password GPRS or gprs.



(data) roaming is on?



Is this helping you?

We would hear it gladly.



Have a nice weekend!

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Hi@Friesian , thanks for your answer, i will changed the inputs you've told me and we'll see, because for the calls was On and also didn't work... i have a sim, not prepaid. And my phone is a Samsung J5. Greetings.

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Hallo @FELIX123456



Thank you very much for your input.



So, bellen in buitenland ....Internet in Nederland.... Internet in buitenland.

........ is aan.



For extra help now that you have mentioned your Phone.

Here you can also find (dutch) settings for your Phone.



As I am a customer as well my helping options are limited.

A moderator, employee of Simyo will also response on this topic.



Maybe today otherwise tomorrow.



Have a nice sunny sunday!



Best regards.

Friesian.

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Hi Felix,



Welcome at this Simyo Forum!



How unfortunate that you don't have a connection abroad! I have checked your account and I see you that the last time in Belgium was on the ninth of June. It seems that you have had a stable connection in the Netherlands the last few days. When didn't you have a connection abroad?



Thanks Friesian!



Kind regards,



Kevin

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