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data usage not updating, what now?


My data usage has not been updated since 12 July

 

Beste antwoord door Ashley

Hoi @ShaunTan,

Thank you for your message.

What @J.D.L. said is correct. Thank you for your help! 😊

There's a delay in processing your data usage in your My Simyo. We're currently working on solving this issue. The warning text however is still accurate and is being sent on time. 

Greetings,
Ashley

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3 reacties

JanD
  • Consultant
  • 766 reacties
  • 15 juli 2024

This is een kwown issue @ShaunTan Simyo is working on a solution.

When running out of data you still become the warning SMS and that SMS is accurate.


Ashley
Forum|alt.badge.img+3
  • Moderator
  • 600 reacties
  • antwoord
  • 15 juli 2024

Hoi @ShaunTan,

Thank you for your message.

What @J.D.L. said is correct. Thank you for your help! 😊

There's a delay in processing your data usage in your My Simyo. We're currently working on solving this issue. The warning text however is still accurate and is being sent on time. 

Greetings,
Ashley


  • auteur
  • Beginner
  • 1 reactie
  • 15 juli 2024

Dear Ashley and JDL

 

Thank you for your replies and assistance!

Hope the issue will be resolved soon.

 

Regards,

Shaun