Why am i made to pay ridiculously high out-of-bundle costs?

Hi all,

I am a new user of Simyo. I was shocked that I was charged a ridiculous amount of money for out-of-bundle data usage. I previously was living in Australia and in Singapore, and in these countries, such high rates for out-of-bundle charges do not exist. I found out today that SImyo sent me a message to inform me about the out-of-bundle rate, however, I don't typically check my SMSes. 

I am not happy with these extra costs and believe that I deserve compensation as I was not aware of this practice and was not able to prevent it immediately. I tried calling SIMYO’s customer service line but noone picked up even after waiting for 15 minutes. Nobody responded via SIMYO’s Whatsapp, and the email I sent to them bounced. It is highly dishonest of SIMYO to do this to their customers. The only upside of this is that I only signed up for a monthly subscription. SIMYO team, please respond!