Dear Simyo,
In december 2014, I discovered my invoice has increased from 10 euro to 102 euro!
This is due to a charge on the internet in use!..but How Come! since I did not use the internet on this phone in December, but (once in a while) the phone is on when it is in charging.
Could you please clarify on this.
Thanks,
Bladzijde 1 / 1
Hi 06***777, welcome on our forum :P)
I moved your topic to the subforum Factuur so it's easier to find for other users.
In your records I can see you already contacted our customerservice with your question.
You probably were unaware of the internet usage. Smartphones can use data 'on their own', similar to a regular computer.
Because this was an accident you received a one time restitution :)
Hope you're a happy customer again!
I moved your topic to the subforum Factuur so it's easier to find for other users.
In your records I can see you already contacted our customerservice with your question.
You probably were unaware of the internet usage. Smartphones can use data 'on their own', similar to a regular computer.
Because this was an accident you received a one time restitution :)
Hope you're a happy customer again!
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