Request for a one-time goodwill adjustment regarding out-of-bundle data charges

Hello!

I hope you are doing well.

I just discovered that I accidentally exceeded my mobile data bundle, which resulted in almost €200 in out-of-bundle charges. This was completely unintentional as I was sure I turned the mobile data off for this line, and I was totally shocked and devastated when I saw the total amount.

I understand that I am responsible for my usage and I am not trying to avoid that responsibility. However, I would like to kindly ask if you could consider a one-time goodwill adjustment and reduce or waive part of these charges.

I am a new Simyo customer, and this is the first time anything like this has happened to me. As an international student from Ukraine living in the Netherlands, €200 is a very significant amount for me, and I simply cannot afford such an unexpected expense.

I am going to enable a data cap right now as I was not aware this was a thing before this situation.

I really enjoy using Simyo and hope to remain your customer. I would be extremely grateful if you could consider helping me in this exceptional situation. If a full reduction is not possible, I would sincerely appreciate a partial reduction or another solution you can offer.

Thank you very much for taking the time to consider my request. I look forward to your response.

Kind regards,

Diana Nozdrevatykh