Hi @Caroline Barreto,

Thank you for your message. Sorry to hear about extra charges outside your bundle due to internet usage!

We at Simyo are transparent about not having a data limit. For this reason, we always send two warning text messages at 80% and 100% usage of the internet bundle. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€ 0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send an e-mail about this. 

Due to privacy laws, we cannot see where the MBs have been used, but you can sometimes find this in your phone itself. On our website, we have a blog with useful internet saving tips, I recommend reading it carefully! If you have an Android phone, my tip is to set a data limit via the settings in the phone to prevent this in the future. 

We can imagine that these costs were not deliberately incurred. I would therefore like to help you and see with you what we can do about this. Would you like to send me a private message with your personal details? I can't promise anything for now, but I would love to look at the possibilities together.

Greetings,
Roeqajja