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no contact from customer service, what now?


Hi, I have issue due to high biils and blokked account. I contacted custpmer service. None is avialable on chat, none on the phone number and none answer to my message on whatsup. What we need to do for have contact with you? It seems a scam company when they bill you and none answer of help you. This is very not professional

Beste antwoord door Ashley

Hi @SimoneL,

Thank you for your message. It's unfortunate to hear you weren't able to contact us through the other channels. It's quite busy right now which is why the response time is longer than the usual. My sincere apologies for this. 
I would like to help you further. What can I help you with?

Greetings,
Ashley

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7 reacties

Ashley
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  • Moderator
  • 600 reacties
  • antwoord
  • 2 juli 2024

Hi @SimoneL,

Thank you for your message. It's unfortunate to hear you weren't able to contact us through the other channels. It's quite busy right now which is why the response time is longer than the usual. My sincere apologies for this. 
I would like to help you further. What can I help you with?

Greetings,
Ashley


  • auteur
  • Beginner
  • 1 reactie
  • 2 juli 2024

Hi, @Ashley , can you please give me a number where you can help me out?


Ashley
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  • Moderator
  • 600 reacties
  • 2 juli 2024

Hoi @SimoneL,

Thank you for your reply. You can contact us by phone when you call to ā€˜1200ā€™ with your Simyo number or to ā€˜0800-8007ā€™ when you call with another number. 

I can also help you further. Please send me a private message with your phone number and personal information so I can help you. 

Greetings,
Ashley


  • Beginner
  • 1 reactie
  • 2 oktober 2024

Hi, I am having the same issue. My simcard was blocked and should have been unblocked for a couple of days already. I am trying to contact the customer service but there is basically noone to give me any response. I cant call via the phone because my simcard is blocked -_- 


Roeqajja
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  • Moderator
  • 2572 reacties
  • 3 oktober 2024

Hi @sand4sale,

Thank you for your message.

Did you know you can still contact us through 1200, even when your sim card is blocked? šŸ™‚

I see that you've already been helped through another channel, good to see! I wish you a nice day.

Greetings,
Roeqajja


  • Beginner
  • 1 reactie
  • 31 maart 2025

Hi, I have similar issue but I canā€™t contact costumer service 


Amy
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  • Moderator
  • 2390 reacties
  • 1 april 2025

Hello ā€‹@Eric HA,

Thank you for your message. I just take a look on your prepaid number but i don't see that the simcard is blocked or something. 

What can i do for you?

Greetings,
Amy


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