Kosten abo maar heb geannuleerd, hoe kan dit?

2 jaar geleden
jun 26, 2024 10:40 a.m. UTC
1 reactie
14 Bekeken

Nazar
Beginner

Hello, why i have received a payslip for june if i was cancelled my subscription before due to 14 days policy ??

Hi @Nazar,

Thank you for your message. I understand your confusion.

I took a look at your subscription. Around the time you cancelled your subscription the invoice was already made. This means the invoice couldn't be adjusted on time for the automatic payment. Instead you'll receive the amount you paid too much back as a refund. You'll also receive an e-mail about this.

Greetings,
Ashley

Dit topic is gesloten. Je kunt geen reactie achterlaten.

+3

Ashley
Oud-moderator
2 jaar geleden
jun 26, 2024 2:48 p.m. UTC

Hi @Nazar,

Thank you for your message. I understand your confusion.

I took a look at your subscription. Around the time you cancelled your subscription the invoice was already made. This means the invoice couldn't be adjusted on time for the automatic payment. Instead you'll receive the amount you paid too much back as a refund. You'll also receive an e-mail about this.

Greetings,
Ashley

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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Kosten abo maar heb geannuleerd, hoe kan dit?

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