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Kosten abo maar heb geannuleerd, hoe kan dit?

  • 26 juni 2024
  • 1 reactie
  • 8 Bekeken

Hello, why i have received a payslip for june if i was cancelled my subscription before due to 14 days policy ??

Uitgelichte reactie

26 juni 2024

Hi @Nazar,

Thank you for your message. I understand your confusion. 

I took a look at your subscription. Around the time you cancelled your subscription the invoice was already made. This means the invoice couldn't be adjusted on time for the automatic payment. Instead you'll receive the amount you paid too much back as a refund. You'll also receive an e-mail about this.

Greetings,
Ashley

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1 reactie

Ashley
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  • Moderator
  • 600 reacties
  • 26 juni 2024

Hi @Nazar,

Thank you for your message. I understand your confusion. 

I took a look at your subscription. Around the time you cancelled your subscription the invoice was already made. This means the invoice couldn't be adjusted on time for the automatic payment. Instead you'll receive the amount you paid too much back as a refund. You'll also receive an e-mail about this.

Greetings,
Ashley