Beantwoord

How can i get my refund?

Forum|Forum|1 day ago
March 31, 2026
1 reactie
10 Bekeken

SofiaMDC
Beginner

I attemped (twice) to purchase a phone subscription (Samsung A57 5G) with you guys a few days ago. The one time payments were removed from my bank account 23.78 total, even though the subscription was denied due to a '’risk assessment'’.

The reason I attmeped to buy the subscription plan again is due to one of your customer service reprisentatives that assisted me over the phone suggested that I try again.

I want to know when this money will be placed back into my bank account as I find it rediculous that it was removed in the first place without a preliminary evalution.

Beste antwoord door Amy

Hello @SofiaMDC,

Thank you for your messsage. I'm sorry to read that the orders haven been rejected.

Can you send me a private message with your personal information? Then i will have a look in the system to see what we can do for you!

Greetings,
Amy

+8

Amy
Moderator
antwoord
Forum|Forum|9 hours ago
April 1, 2026

Hello @SofiaMDC,

Thank you for your messsage. I'm sorry to read that the orders haven been rejected.

Can you send me a private message with your personal information? Then i will have a look in the system to see what we can do for you!

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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How can i get my refund?

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