When an automatic debit didn't work Simyo will send you an e-mail with the payment instructions mentioned in it. I think the payment has to be made by using an iDeal-link.

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Thank you for the reply! It's been a week already, though. Shouldn't I have received an email already?

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Since I didn't had the experience I don't know how fast Simyo send these e-mails.

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Hi Hartwich89,



Welcome to the Simyo Forum!



What a bummer that the payment didn't succeed initially! As RicoK just mentioned above, there's no need to worry 🙂 As soon as the invoice 'expires', you'll receive an e-mail with a payment-link. In your case, that e-mail was sent a few hours ago. Through that e-mail, you'll be able to pay. Not only that, but you're always able to make a payment via Mijn Simyo. Convenient, right?



Will you let me know if you have any other questions?



I deleted your bank-information from your message, due to privacy-reasons. I hope that's okay with you!



@ RicoK: Thanks for helping out!



Best regards,

Jihane

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