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Exorbitantly high consumption cots and sim blocked after monthly payment

  • March 28, 2026
  • 5 reacties
  • 16 Bekeken

Hello, 

My issue concerns an exorbitant amount (260,70€) accrued due to high consumption costs even after the money for the monthly bundle were withdrawn from my bank account. 

While I was browsing the internet on my way to work yesterday (27th of March) I get an SMS from Simyo saying that my sim is blocked due to high consumption and that I need to pay 100€ to unblock it. This initial shock was followed by perplexment since Simyo had charged me for my monthly bundle 3 days before, on the 24th of March. I was thinking to myself that there’s absolutely no way I spent 10gb of internet, and then some, in 3 days. I log on into my account to be faced with an even bigger shock, since the actual amount that the high consumption resulted in, was 260,70€!

After examining the charges, it appears that all of them concerned usage made from the 25th onwards, a day after I paid. I was reasonably under the impression that after you pay for something you have access to it. That was not the case apparently, since the website said that the bundle would be activated 5 days later. What’s the point of pre-paying for something but not having access to it immediately? Moreover, there was not sufficient information making it clear that there would be a gap between payment and activation of the bundle; something that lead to this whole debacle. From my experience with other phone service providers in other countries, this is a not-so-common practice

Besides the fact that I can in no way pay that amount of money in one go, this whole incident created huge distress for me while commuting to and during work. 

I would greatly appreciate some assistance on the matter.

Beste antwoord door Sedat

Hi ​@George K.,

Thank you for your message. It’s unfortunate to hear that charges were incurred outside your bundle due to additional data usage. I can imagine this was unpleasant and not something you were expecting.

On March 16th, we sent a warning message that you had used 80% of your bundle, and on March 20th, a message that your bundle was fully used. From that moment, the out-of-bundle rate of €0.15 per MB applies. On March 27th, we sent a message as a precaution that your SIM card was temporarily blocked due to high costs. You can make a top-up to lift the block, but please note that your current bundle is depleted and that the new bundle will only start on the first day of the next month (in this case, April 1st). If you make a top-up before that date, it is advisable to keep mobile data turned off to prevent additional out-of-bundle charges.

The direct debit always takes place in the fourth week of the month for the invoice of the previous month. So in March, the invoice for February will be debited.

It’s great to see that the dataplafond has already been set up! This helps prevent high costs outside your bundle and will take effect from April 1st.

Also, check if “Smart Network Switch” or a similar feature is enabled on your phone. Sometimes the device automatically switches to mobile data if the WiFi connection temporarily drops.

Could you please send me a private message with your phone number and personal details? This way, I can discuss your situation internally with the relevant department and explore what options are available for a suitable solution.

En ​@JanD bedankt voor het meedenken!

Greetings,
Sedat

 

 

5 reacties

JanD
  • Forum Expert
  • March 29, 2026

Hello ​@George K. , you can contact Simyo by WhatsApp today from  10-17, see below:

https://www.simyo.nl/klantenservice#contact

Look for the issue WhatsApp on the webpage.

Good Luck


  • auteur
  • Beginner
  • March 29, 2026

Hello ​@George K. , you can contact Simyo by WhatsApp today from  10-17, see below:

https://www.simyo.nl/klantenservice#contact

Look for the issue WhatsApp on the webpage.

Good Luck

Hi ​@JanD, that would not be possible because I don’t use WhatsApp. That’s why I am writing here on the forum. Are you aware of any other way to get in touch? Thank you kindly!


JanD
  • Forum Expert
  • March 29, 2026

Dear ​@George K. then you have to wait until tomorrow, then a moderator will pick-up your question.

 


  • auteur
  • Beginner
  • March 29, 2026

Thank you, ​@JanD, will do!


Sedat
Moderator
Forum|alt.badge.img+4
  • Moderator
  • antwoord
  • March 30, 2026

Hi ​@George K.,

Thank you for your message. It’s unfortunate to hear that charges were incurred outside your bundle due to additional data usage. I can imagine this was unpleasant and not something you were expecting.

On March 16th, we sent a warning message that you had used 80% of your bundle, and on March 20th, a message that your bundle was fully used. From that moment, the out-of-bundle rate of €0.15 per MB applies. On March 27th, we sent a message as a precaution that your SIM card was temporarily blocked due to high costs. You can make a top-up to lift the block, but please note that your current bundle is depleted and that the new bundle will only start on the first day of the next month (in this case, April 1st). If you make a top-up before that date, it is advisable to keep mobile data turned off to prevent additional out-of-bundle charges.

The direct debit always takes place in the fourth week of the month for the invoice of the previous month. So in March, the invoice for February will be debited.

It’s great to see that the dataplafond has already been set up! This helps prevent high costs outside your bundle and will take effect from April 1st.

Also, check if “Smart Network Switch” or a similar feature is enabled on your phone. Sometimes the device automatically switches to mobile data if the WiFi connection temporarily drops.

Could you please send me a private message with your phone number and personal details? This way, I can discuss your situation internally with the relevant department and explore what options are available for a suitable solution.

En ​@JanD bedankt voor het meedenken!

Greetings,
Sedat