Al 3 maanden is mijn bundel verwijderd. Waarom? Ik heb 3 maanden lang hoge kosten betaald. Hoe kan dit?

Hi, ( I will step into English so that the communication will go faster for me)

In February I had two sym cards:

One sym card under the phone number 06XXXXXXX and another one with the phone number 06XXXXXXX.

Both phone numbers under my name, I clearly stated the phone number in February when I asked to stop with this sym card.

End of February, when my mother left, I asked Simyo to cancel the phone number 06XXXXXXX. 

Then in March until yesterday, I got no access to my account on the app to my Simyo app. I couldnt check My simyo 06XXXXXXX. I had the error message 404.

In March I received the factuur, of 143,03 Euro. And then in April the invoice was 211,46 Euro and the last one sent last week 250,02 Euro.

After many emails sent, I received an email from klantenservice@simyo.nl that my bundel was removed and therefore I was having a refund. The person also explained to me that they will give me access to my account in the app and I got access to my account yesterday.

so, Yesterday, I found that in the invoice of March, April and May my Internetbundel 10000 & Simyo Onbeperk were removed. Why? I don’t know.

Attached are my invoices, so you can see that suddenly the Internetbundel 10000 & Simyo Onbeperk suddenly for the months of March, April and May was removed.

It would be nice that someone really investigate the issue to find a solution. I need a solution. Not more problems. Do you have an idea what is to pay such high costs for no reason? I am not blaming anybody, I need someone who really investigates instead of quickly answer.

It is indeed strange and above all annoying. I understand error can happen. 

Please help me

Diana