Why don't I have a mobile internet connection in Italy?

4 jaar geleden
6 June 2019
3 reacties
926 Bekeken

Ngritti
Beginner
1 reactie

Hello, my internet abroad (Italy) is not working.
I have followed your online guide:
- internet abroad option is switched on on my simyo app
- mobile data and roaming are activated on my phone
- APN is set to internet, username KPN, password GPRS
- I switched my phone off and turned it on after 15 minutes or so.

Coyld you please help me find a solution to the problem? I haven't used this SIM card for several months but now that I am back to Europe would like to use it again. Phone network works regularly with calls and text messages.

Thank you,
Nicola

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Beste antwoord door Niels 7 June 2019, 18:53

Bekijk originele reactie

3 reacties

Reputatie 7

+10

Jihane
Oud community manager
4797 reacties
4 jaar geleden
11 June 2019

Hi Nicola,

That's good to hear 😃 Enjoy your connection!

Will you let us know if you ever need our help?

Kind regards,
Jihane

Ngritti
auteur
Beginner
1 reactie
4 jaar geleden
7 June 2019

Dear Niels,

Thank you for your reply. It seems the reset of the Sim card worked! I now have internet connection.

Thank you for your quick reply and assistance!

Best,
Nicola

Reputatie 6

Niels
Oud-moderator
1127 reacties
4 jaar geleden
7 June 2019
antwoord

Hi Nicola,

Welcome to our Simyo Forum :)

It's a shame you don't have a connection in Italy! You obviously want to use internet over there too. It's a good thing you already did all those steps, shame they didn't work out.

I performed a reset on your simcard, that way it can reconnect to the phone network. Could you please turn off your phone for 15 minutes and check if you have a internet connection afterwards? If not, could you check if your simcard works in a other phone? Hope to hear from you soon :)

Best and have fun in Italy,
Niels

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