Hello, my internet abroad (Italy) is not working.
I have followed your online guide:
- internet abroad option is switched on on my simyo app
- mobile data and roaming are activated on my phone
- APN is set to internet, username KPN, password GPRS
- I switched my phone off and turned it on after 15 minutes or so.
Coyld you please help me find a solution to the problem? I haven't used this SIM card for several months but now that I am back to Europe would like to use it again. Phone network works regularly with calls and text messages.
Thank you,
Nicola
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Bladzijde 1 / 1
Hi Nicola,
Welcome to our Simyo Forum :)
It's a shame you don't have a connection in Italy! You obviously want to use internet over there too. It's a good thing you already did all those steps, shame they didn't work out.
I performed a reset on your simcard, that way it can reconnect to the phone network. Could you please turn off your phone for 15 minutes and check if you have a internet connection afterwards? If not, could you check if your simcard works in a other phone? Hope to hear from you soon :)
Best and have fun in Italy,
Niels
Welcome to our Simyo Forum :)
It's a shame you don't have a connection in Italy! You obviously want to use internet over there too. It's a good thing you already did all those steps, shame they didn't work out.
I performed a reset on your simcard, that way it can reconnect to the phone network. Could you please turn off your phone for 15 minutes and check if you have a internet connection afterwards? If not, could you check if your simcard works in a other phone? Hope to hear from you soon :)
Best and have fun in Italy,
Niels
Dear Niels,
Thank you for your reply. It seems the reset of the Sim card worked! I now have internet connection.
Thank you for your quick reply and assistance!
Best,
Nicola
Thank you for your reply. It seems the reset of the Sim card worked! I now have internet connection.
Thank you for your quick reply and assistance!
Best,
Nicola
Hi Nicola,
That's good to hear 😃 Enjoy your connection!
Will you let us know if you ever need our help?
Kind regards,
Jihane
That's good to hear 😃 Enjoy your connection!
Will you let us know if you ever need our help?
Kind regards,
Jihane
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