Why does my eSIM have no service abroad?

10 maanden geleden
31 May 2023
3 reacties
110 Bekeken

alysaite
Beginner
1 reactie

Hello!
I have Iphone 12, and I have my main physical sim card (lithuanian) and esim from this provider (netherlands) both card have service when I am in the Netherlands. However today I flew to Lithuania and my esim card with the dutch number says that there is “NO SERVICE” I tried to restart my phone still have same issue, and my physical sim card which is working normal, so i am really wondering what is the issue, is it because Lithuania doesn’t support that service of esim or this esim card cannot be used abroad?

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3 reacties

Reputatie 7

Amy
Moderator
1909 reacties
10 maanden geleden
1 June 2023

Hello @alysaite,

Thankyou for your message. Good of you to get in touch!

I immediately took a look at your connection but I see that you don't have the option ''Bellen in en naar het buitenland'' and ''Internet in het buitenland'' enabled on the SIM card (eSIM). You can enable this via Mijn Simyo > Instellingen > Internet en bellen. If you restart your device after this, everything should work.

I would like to hear if this works 😊.

Greetings,
Amy