Good morning @Gabriel96 

When you don't have done a payed action with your prepaid number for more then 6 months your number has been taken out of the air. You shall need a new simcard. The easiest way for now is to buy a local simcard.

Simyo doesn't send simcards abroad.

Good afternoon @Friesian

This is not yet the case, I still have two days before running out of time. So the number is still in the air and should work perfectly. The issue is how to make it work before those two days and keep the number working!

Thank you!

Thanks for your response! An employee, moderator will help you further. He or she has more instruments to help.

In the worst case you could increase your credit in Mijn Simyo. This would also count as a call/sms and will avoid you losing your number.

But I would recommend waiting for a moderator to solve the issue. They should reply today!

Hi Gabriel96, 

Welcome to the Simyo Forum! 

I am glad you contacted us (in time), so that we can help to find a solution! 

Don't worry, I have added €0,01 to your account so that the bigest problem is out of the way. The number will be active for at least the upcomming 6 months. 

I am not sure why your phone is not connecting to the network. I am trying to re-register your SIM card on the network, can you help me by completely turning off phone for at least 15 minutes? Thank you!

I would also like to know, what type of phone do you have? I need to know so I can look up the right settings for you. 

Thanks Friesian en Groentjuh! 

Groetjes,

Tessanne