Hello,
When buying a sim only from your company in december, I was kindly requested by your colleague from the customer service to contact you around mid-january about the nummerbehoud. For days I am trying to phone you - it's impossible to get hold of you. I also tried to email you my request but again you're also late in replying...
To my great dismay I discovered that my 1st invoice (before even starting to use your service) is wrong, you're charging me for services I didn't use. I also tried to contact you about this but this was in vain.
Please have the courtesy to get back to me asap in any way to solve these issues.
Regards,
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Bladzijde 1 / 1
Welcome on our forum betico,
You've only been charged for the installation and a sms to the UK (Facetime or iMessage). I also can see that there has been connection with the internet for a very short moment.
Please note that your number transfer is possible from 3 september 2013 because your previous provider told us you have a contract untill then. To verify that I recommend you to contact your previous provider. If that date is correct you have to contact [email]porteringen@simyo.nl[/email] 2 months before that date.
Please let me know if you have any questions.
Greetings,
Alex
You've only been charged for the installation and a sms to the UK (Facetime or iMessage). I also can see that there has been connection with the internet for a very short moment.
Please note that your number transfer is possible from 3 september 2013 because your previous provider told us you have a contract untill then. To verify that I recommend you to contact your previous provider. If that date is correct you have to contact [email]porteringen@simyo.nl[/email] 2 months before that date.
Please let me know if you have any questions.
Greetings,
Alex
Hi Alex,
thanks for your reply.
I have not sent any sms to the UK and I have not been connectedd to the internet = you are wrong. Please provide justifications (phone nr and time) of send me a new invoice.
Transfer should be possible around mid march and this is why I was supposed to call you back, as requested by your colleague.
Please help!
thanks for your reply.
I have not sent any sms to the UK and I have not been connectedd to the internet = you are wrong. Please provide justifications (phone nr and time) of send me a new invoice.
Transfer should be possible around mid march and this is why I was supposed to call you back, as requested by your colleague.
Please help!
Hoi betico,
In our system we can see that your simcard made connection with an iPhone 4 on 20th of december 2012. I double checked it at our technical service. I can not translate the information from this topic, but if you type in +447786205094 in Google, you will get a lot of results about Facetime or iMessage sms.
We did a new number transfer request and will try to transfer the number per 9/3/13 (in March). You'll automatically receive an email with the status.
Greetings,
Alex
In our system we can see that your simcard made connection with an iPhone 4 on 20th of december 2012. I double checked it at our technical service. I can not translate the information from this topic, but if you type in +447786205094 in Google, you will get a lot of results about Facetime or iMessage sms.
We did a new number transfer request and will try to transfer the number per 9/3/13 (in March). You'll automatically receive an email with the status.
Greetings,
Alex
Thanks Alex,
indeed, I could finally get hold of the klanternservice by phone yesterday and they explained to me it's a setup of iPhone when inserting a new SIMcard.
Thanks for your effort in this, I appreciated. \
Greetings,
indeed, I could finally get hold of the klanternservice by phone yesterday and they explained to me it's a setup of iPhone when inserting a new SIMcard.
Thanks for your effort in this, I appreciated. \
Greetings,
Hey betico,
Thank you for your feedback. It's good to hear that everything is clear.
Thank you for your feedback. It's good to hear that everything is clear.
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