Beantwoord

temporarily blocked my simcard

4 maanden geleden
jun 28, 2026 10:00 p.m. UTC
1 reactie
11 Bekeken

Clarisse
Beginner

Why is that I can't use my data internet, calls and text and i already paid all my due bills. My simcard status is still blocked where supposed to be it's already restore

Beste antwoord door Khadija

Hello @Clarisse,

Thank you for your message. That definitely doesn't sound right, especially if you've already paid your outstanding balance.

Could you let me know if you've already restarted your phone? Sometimes the connection is restored after a restart once the SIM card has been reactivated. If that doesn't solve the issue and your SIM card is still showing as blocked, could you send me a private message?

I'll be happy to take a closer look at your account and see what's going on.

Greetings,
Khadija

Bekijk originele reactie

+3

Khadija
Moderator
antwoord
4 maanden geleden
jun 29, 2026 10:09 a.m. UTC

Hello @Clarisse,

Thank you for your message. That definitely doesn't sound right, especially if you've already paid your outstanding balance.

Could you let me know if you've already restarted your phone? Sometimes the connection is restored after a restart once the SIM card has been reactivated. If that doesn't solve the issue and your SIM card is still showing as blocked, could you send me a private message?

I'll be happy to take a closer look at your account and see what's going on.

Greetings,
Khadija

Stuur mij alleen een privébericht als ik daar naar vraag. Bedankt!

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temporarily blocked my simcard

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