Hi mercany,



On Mijn Simyo, in the tab 'Mijn gegevens & instellingen', you can click on 'Aanvragen nummerbehoud' you should be able to fill in a new form to transfer your number from your subscription to your prepaid.



What exactly does not seem to be possible? Can you be a little more specific, please?

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Dear Ernst,



Thanks for your reply.

This is exactly what I did, but when I fill out the form, the final button at the bottom of the form to proceed with the request cannot be pressed (it is not activated). In the field where I have to enter my current phone number, I get the information that this is a simyo number and I need to fill in the number of my previous provider (which is also simyo!). I tried putting in a random number and this activates the button and would allow for me to proceed. Thus, it seems that the form does not allow for a nummerbehoud from abonnement to prepaid.   





Best wishes

mercany

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Dear mercancy,



That is strange, that's something we have to look into.

For now I recommend you to send an e-mail to [email]nummerbehoud@simyo.nl[/email] with the correct simcardnumber.



Please let me know if you have any further questions 🙂

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