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Hi - prepaid sim customer here. any idea why I’m getting a ‘message sending failed’ when trying to send a text message? I’m able to receive messages, and receive and make calls. I have tried switching off and on, reloading the sim and restored factory settings. 
help? Thanks!

Hoi @SharonP,

Thank you for your message. 

Do you have this problem with one specific number or with every number you try texting?

I look forward to your response.

Greetings,
Ashley

Hi Ashley - thanks for replying. I have this problem with every number. Any ideas on how to resolve it? 

Hoi @SharonP,

Thank you for your response.

Do you have a screenshot for me of the error message you got. Are you currently in the Netherlands? Are you trying to text to dutch numbers? 

Greetings,
Ashley

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