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Hello. I just noticed my eSIM is blocked, so I can’t use my phone (my sim card status said: blocked for both outgoing and incoming calls).

just 2 days ago, It worked well, Idk why it happened suddenly.

I guess I need to reactivate my eSIM, but I can’t call the service center because I can’t make any calls with my phone. Please help me reactivate it as soon as possible.

Admin: Titel aangepast voor betere vindbaarheid. 

Hello @mariekang,

Thank you for your message. I saw no reason why the eSIM has been blocked so i unblocked the eSIM for you. Can you restart the phone and check if everything works again?

Sorry for the misunderstanding. 

Greetings,
Amy


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