Hi,Â
I just opened a new account with SimYo today but I requested a Number retrieval which I now want to cancel. I’ve sent a message to WhatsApp customer support but no response yet. Could someone help me with my number porting cancellation?
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Thanks.
Hi ​
Thank you for your message.
Whatsapp is a little busier than usual which means our response time may take a little longer than you might be used to from us. Our sincere apologies for the inconvenience. For the fastest assistance, please contact us by phone at 0800-8007. We are open by phone from 09:00-17:30.
I see that you've been helped by my colleagues through Whatsapp. Good to see this! I will therefore close this topic.Â
Greetings,
Roeqajja
Hi @Roeqajja
Thanks, this issue was solved via WhatsApp help. But afterwards I tried to register my new eSIM number with WhatsApp and it hasn’t worked, I tried every protocol from WhatsApp but still not working. After having a long conversation with WhatsApp help via email WhatsApp helpdesk concluded saying eSIMs aren’t compatible with WhatsApp currently. So now I’m not able to access WhatsApp.Â
Hi ​
Thank you for your reply.Â
I see that you're already in contact with my colleague about this. She will help you further with this. :)
Kind regards,
Roeqajja
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