Hi @ckaraboran,

Thank you for your message. How unfortunate that you accidentally deleted the eSIM from your phone! I can imagine this is difficult for you.

We don't work with a QR-code. You can install the eSIM through the Mijn Simyo app at Instellingen> Simkaart> Overstappen op eSIM. Here you will be asked to enter a validation code. You can send me a private message with your phone number and personal data for the code. I'll send you the code through e-mail then so that you can re-install the eSIM on your phone .

Kind regards,
Roeqajja

Hi @Roeqajja . I installed it with the help of your telephone support line. So, it’s solved. 

The problem here is that nobody can be reached at the weekend. There is also an option to restore e-sim in the mobile application, but that option also asks for an SMS message code sent to the phone. During this process, if there is an option to send a code to the registered e-mail address in addition to the option to send an SMS to the phone, there will be no need for any extra effort.

Kind regards,

Can Karaboran.

Hello @ckaraboran,

Thankyou for your respond! Nice to read that it is solved . We understand that this is a bit frustrating! We are working on this so that you can also get the code on another way. Thankyou for the tip!

Greetings,
Amy

Hello i have the same problem, i tried to transfer everything from my old phone to new phone and after transfer the eSim got mistakenly deleted.  while trying to activate it from simyo app, it sent a confirmation code via sms, since my number is not active, i cant access and add esim back to my phone.

Please help

Hello @Bhupinder,

Thankyou for your message. How unfortunate that it is not possible to reinstall the eSIM! 

If all goes well you should get the option ''Geen toegang tot sms berichten''. If you click that you will get the option to install the eSIM through an iDEAL payment of €0,01. I would also like to refer you to this topic. Here you can read what to do if you cannot install the eSIM! If you still cannot install the eSIM, please let us know. 

Greetings,
Amy

Hi @Amy thanks for your Reply but i have a german n26 bank which i cant see in the Idea payment, it didnt work thats why i made this post

Hi @Bhupinder,

Thank you for your message. Can you send me a private message with your phone number and personal data? I will send you the validation code through e-mail then .

Greetings,
Roeqajja

Hello, I have the same issues after I changed phone this week. 
Can you please send me an activation code?

Thank you in advance for your help :)

Groetjes,
Filippo

Hi @Fil Co,

Thank you for your message. You can send me a private message with your phone number and personal data (full address, date of birth and e-mail address). I would love to help you further with this! :)

Kind regards,
Roeqajja

Dear Amy,

even if I have ABN bank account the iDeal payment seems not working and the eSIM intsallation is “In behandeling”. As the other costumers, I changed my phone and I cannot reactivate my eSim with the Sms since my old phone is broken.

Could you please send the code for the activation privately?

Best

Elisa

Hello @Elisa G,

Thankyou for your message. You can send me a private message with your personal information. I will send you the code then .

Greetings,
Amy

Hi. I met the same problem today. Could anybody help me please?

Hi @Christola,

Thanks for your message. Can you send me a private message with your 06-number and personal information? 

Greetings,
Seren

Hey!

After a switched to another eSIM card and could not switch it back to my SImyo eSim, because it just disappeared from my device (iPhone SE). I cannot reinstall it either, because the simyo app thinks that it is active… What can I do? I cannot use my number or data on my phone at the moment.

Thanks!

Hi @anna132,

Thank you for your message. I will help you further with this.
 

Did you try to re-install your eSIM through these steps? You can send me a private message for the validation code if this is needed. I will send you the code through e-mail then. 

Greetings,
Roeqajja

I have the same problem. Could you help me to get the validation code? Thank you!

Hoi @Need to reinstall the e-sim,

Thank you for your message.

You can send me a private message for the validation code.

Please send your phone number, date of birth, zip code + house number and e-mailadres in the private message so I can e-mail you the code.

Greetings,
Ashley

I’m having the same issue. Haven’t received any response from Whatsapp inquiry too. Please help :(

I did not receive any verification code through email.

Hi @jihoon,

Thank you for your message. 

I am sorry to hear that you have not yet received a response via Whatsapp from us. Whatsapp is currently our busiest channel, therefore our response time may be longer than you are used to from us. Our apologies for this. 

Could you send me a private message with your 06 number and personal details? Then I will make sure you receive your validation code for your eSIM by e-mail.

Kind regards,
Roeqajja