I’ve sent my information, please confirm it, thank you.

Hi ​@yumeiro,

Thank you for your response. 

I have just replied to your private message. I recommend keeping communication via private chat to avoid confusion.

Greetings,
Roeqajja

I deleted my esim from my phone by accident. I do need to reactivate it as soon as possible. It's Saturday and it's not possible to receive a verification code as the first step of esim installation. How can I reactivate the esim?

Hallo, ik heb mijn eim-kaart op mijn iPhone verwijderd en gebruik nu een Google Pixel-telefoon. Ik moet de esim-kaart opnieuw installeren, maar ik kan de verificatiecode niet op mijn telefoon ontvangen. Kunt u mij helpen? ontvang de verificatiecode.

Hi ​@AlbaR​,

Thank you for your message. Good thing you contacted us about this!

You can re-install your eSIM on your phone through the Mijn Simyo app. For the validation code, you can send me a private message with your personal information. I can then send you the validation code through e-mail .

Kind regards,
Roeqajja

Hi ​@friazliber, 

Bedankt voor je bericht. Ik help je graag verder hiermee!

Zou je mij een privébericht kunnen sturen met je 06-nummer en persoonlijke gegevens? Ik zorg er dan voor dat je de validatiecode voor je eSIM per e-mail ontvangt .

Groetjes,
Roeqajja

Hi, I have removed esim from old device before I receving code. Can you send verfication code by email? Thanks

I lost my phone, and I need to download the esim on my new one, I wonder if you can offer an esim qr-code via e-mail?

Hi ​@wwwx & ​@Alex Afterbeer,

Thank you for your message. 

You can send me a private message with your personal information for your validation code. I can then send you the validation code through e-mail .

Kind regards,
Roeqajja

I’ve messaged information to you, thanks!

Hi ​@wwwx,

Thank you for your message. 

I have received your message and would be happy to help you further via private chat! 

Greetings,
Roeqajja

[Dutch below]

Hello! I recently purchased a contract for Simyo, with eSIM. However, I cannot receive the code for eSIM activation nor can I call the number because I don't have a SIM with this number. How do I activate the eSIM and receive the code for the same?

Hallo! Ik heb onlangs een contract gekocht voor Simyo, met eSIM. Ik kan echter geen code ontvangen voor eSIM-activering en ik kan het nummer ook niet bellen omdat ik geen SIM heb met dit nummer. Hoe activeer ik de eSIM en ontvang ik de code hiervoor?

Hi ​@rthar,

Thank you for your message. I will help you further with this.

Can you send me a private message with your personal information (name, date of birth, full address and e-mail address)? I will then send you the validation code by e-mail .

Kind regards,
Roeqajja

Hello, 
as many, I want to change the eSIM from one phone to the other.
Following the instructions, I had a a call with klantservice and they sent me the validation code to my email.
The client service worker also said that I first needed to delete the eSIM from the old device, which I did.
The code that I received is of 7 digits while the one in the app is 6 digits, I tried trimming it off but it didn't work and I only have 6 attempts left. 
I cannot call anymore because I followed the instruction: first delete the eSim from the old phone.
I'm locked, can someone please help me get a validation code?

Hi, ik wil een verificatiecode ontvangen. Bellen lukt niet (want geen sim..).

Hello ​@LuisaO,

Thank you for your message. I'm sorry to read that you can not download the eSIM! Can you send me a private message with your personal information? Then i will send you the new code. 

Hoi ​@PascalAmsterdam,

Bedankt voor je bericht. Zou je mij ook een privébericht kunnen sturen met jouw persoonlijke gegevens? Dan stuur ik de validatiecode ook naar jou op! 

Groetjes,
Amy