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Vraag

Why does phone says: "No Sim"?

  • 26 October 2022
  • 1 reactie
  • 25 Bekeken

  • Beginner
  • 0 reacties

Hi, my sim suddenly stopped working today. I received this sim a few days ago with sim-only subscription (family deal and number porting). The subscription started a few days and it has been working fine until today. I have tried the following,

  • Same sim in some other phone - sim doesn’t work
  • Tried another sim in my phone - that other sim works

This makes me think the issue is in the sim. Can someone support in this please.

Thanks. 


1 reactie

Reputatie 7
Badge +7

Hello @MJA,

Thankyou for your message. How inconvenient that your SIM card is not working! I took a quick look at your connection and I see that your sim card is indeed actions. What type of phone do you have? Then I can find out if you are inserting it correctly! Also, I want to know if you have clicked the sim card out to the correct size. 

If this does not seem to be the cause then I would like to perform a reset on your sim card. This will remove any blockages and your sim card will re-register to the network. Could you send me a private message for this with your personal details? 

I am looking forward to your message!

Greetings,
Amy

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