Beste antwoord door Amy
Bekijk originele reactie
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Reputatie 7
+7
- Moderator
- 1973 reacties
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25 October 2023
- antwoord
Hello
Thankyou for your message. I see that you already had contact with our service desk! Did you bought the phone abroad? Because of this reason it is not possible to install the eSIM.
I would like to hear from you 😊.
Greetings,
Amy
I try to install the esim for days,but the problem still exist.I contact with the service desk to change the settings,but the service desk didn't respond me.
Reputatie 7
+7
- Moderator
- 1973 reacties
-
27 October 2023
Hello
Thankyou for your response. Our WhatsApp channel is currently a little busier, so it may take longer before you receive a response. Our apologies for the inconvenience!
I see in the conversation that the phone is from South Korea. Because of this reason it is not possible to download the eSIM. If you want we can send you a physical simcard. You can send me a private message with your personal information if you want a physical simcard.
Greetings,
Amy
Sorry,I'm on board, perhaps I can't receive your sim card. I search the forum for the same problem and I find someone have the same problem then get the activation code to install the esim.Can you find another way to install the esim?
Reputatie 7
+7
- Moderator
- 1973 reacties
-
27 October 2023
Hello
Thankyou for your response. You can only download the eSIM trough the Mijn Simyo app with the validation code or the iDEAL option that shows on the same page. As i said it is not possible to download the eSIM on a phone that is from South Korea but if you want to try again you can send me a private message so i can send you a new code.
Greetings,
Amy
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