I was installing new eSIM by using Mijn Simyo from abroad to prepare the stay in Netherland.
I always activate eSIM before I enter the area, but this time it did not work. It said “contact your carrier” or something like that.
Can I restart it again? Or, what else can I do?
Please let me know.
Thank you in advance.
Hi
Thank you for your message. Good thing you contacted us about this!
I see that you've already been helped through Facebook, we've send you the validation code for your eSIM so that you can install the eSIM through the Mijn Simyo app. I recommend keeping contact through one channel to avoid confusion in the future. Thank you for your understanding. 
Kind regards,
Roeqajja
Yes, I got a agile reply on Facebook.
Thank you for your support!
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