antwoord

What should I do I failed eSIM activation and told, "Contact your carrier"?

Forum|Forum|2 years ago
October 29, 2023
2 reacties
30 Bekeken

MtKr
Beginner

I was installing new eSIM by using Mijn Simyo from abroad to prepare the stay in Netherland.

I always activate eSIM before I enter the area, but this time it did not work. It said “contact your carrier” or something like that.

Can I restart it again? Or, what else can I do?

Please let me know.

Thank you in advance.

Beste antwoord door Roeqajja

Hi @MtKr,

Thank you for your message. Good thing you contacted us about this!

I see that you've already been helped through Facebook, we've send you the validation code for your eSIM so that you can install the eSIM through the Mijn Simyo app. I recommend keeping contact through one channel to avoid confusion in the future. Thank you for your understanding. 🙂

Kind regards,
Roeqajja

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+7

Roeqajja
Moderator
antwoord
Forum|Forum|2 years ago
October 30, 2023

Hi @MtKr,

Thank you for your message. Good thing you contacted us about this!

I see that you've already been helped through Facebook, we've send you the validation code for your eSIM so that you can install the eSIM through the Mijn Simyo app. I recommend keeping contact through one channel to avoid confusion in the future. Thank you for your understanding. 🙂

Kind regards,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!

M