I received my number and password via email today in the morning. I installed the eSIM via the Simyo app. The eSIM was in “activating” stage for a long time and it eventually failed to activate. I tried to restart my device and its still the same. It does not connect to any network. My device is iPhone 12. I cannot request for replacement esim in the app. It says Request Not Possible. Kindly help.
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Bladzijde 1 / 1
Hi
Thanks for your message. I’m sorry to hear you’ve had issues installing your eSIM. I took a look at your account, and it seems your eSIM is activated. Could you please confirm if this is the case? If it’s not, we can look into a solution.
Greetings,
Seren
The esim fails to connect to any network. It says “activating” and eventually says it couldn’t activate. I have already tried to reinstall the esim profile via contacting support but it is still the same.
Hoi
Thank you for your message.
I see that you're currently outside the Netherlands and your roaming settings were off in your my Simyo. I also see that it's now turned on and you've received a text message.
Does your sim work now? If not please let us know.
Greetings,
Ashley
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