I received my number and password via email today in the morning. I installed the eSIM via the Simyo app. The eSIM was in “activating” stage for a long time and it eventually failed to activate. I tried to restart my device and its still the same. It does not connect to any network. My device is iPhone 12. I cannot request for replacement esim in the app. It says Request Not Possible. Kindly help.
Unable to install eSIM?
Hi
Thanks for your message. I’m sorry to hear you’ve had issues installing your eSIM. I took a look at your account, and it seems your eSIM is activated. Could you please confirm if this is the case? If it’s not, we can look into a solution.
Greetings,
Seren
The esim fails to connect to any network. It says “activating” and eventually says it couldn’t activate. I have already tried to reinstall the esim profile via contacting support but it is still the same.
Hoi
Thank you for your message.
I see that you're currently outside the Netherlands and your roaming settings were off in your my Simyo. I also see that it's now turned on and you've received a text message.
Does your sim work now? If not please let us know.
Greetings,
Ashley
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