Hello,
I changed plans within Simyo, which meant I needed a new sim card. However, I cannot reinstall the e-sim on my phone because it requires a text message for confirmation, which I cannot receive because my old sim is deactivated, so I am stuck at a dead end and there is no answer on Whastapp.
My phone is e-sim only. How can I resolve this?
Thanks
Hello
Thankyou for your message. Good of you to contact us! You should have the option in the app to download the eSIM through an iDEAL payment of €0.01 if you do not have access to text messages. You can see this option via Mijn Simyo app > Instellingen > Simkaart > Overstappen naar eSIM > '’Geen toegang tot sms berichten'’. What will you see if you follow these steps?
If this does not work, you can send me a private message with your personal details and I will gladly send you the validation code by e-mail!
Greetings,
Amy
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