I lost my phone and need to re-download the eSIM on my new device. However, I can't do that because the Mijn Simyo app requires an SMS verification code to log in on new devices. Could I please get a new QR code for an eSIM replacement?
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I have the same problem. I lost my phone while traveling in Asia, I bought a new phone locally but I can't download the Mijn Simyo App. The engineers there told me that the old eSIM information and device needs to be deleted from the Simyo network and then they can set up a new eSIM card for me. I need a new QR code to download the eSIM profile, please help.
Hello
Thank you for your message. I'm so sorry that you didn't receive any answer from us, i don't know what went wrong.
If you still need help you can send me a private message with your personal information. I can send you the code then!
Greetings,
Amy
Hello
Thank you for your message. I'm sorry to see that you can not download the eSIM.
Did you bought the device abroad? Because of this reason it can be that you can not download the eSIM at all because of the software. Do you see an option to download the eSIM in the Mijn Simyo app?
Greetings,
Amy
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